They were very affected after I explained to the client and
requested the customer to cool down and asked for her nails to be redone at a
free cost to secure the salon’s reputation. Having a clear policy for handling
complaints ensures that complaints are handled uniformly and that problems can
be resolved quickly. I have learned that the customer is always right. The
customer is always right because as a business you want your customers to
return as well as feel welcomed and appreciated. Most of us realize that to
have a prosperous and growing service business, we must guarantee our services
unconditionally. Of course, there is that occasional time when nothing you can
do will satisfy an unhappy client. If you have exhausted all your options in
attempting to resolve the issue and the client is still dissatisfied, just give
her a refund and suggest she may be happier at another salon. I was given a
short matter of time to identify, analyze and solve the situation. Although this was my first time
encountering a problem without the help of the manager or boss to assist me, I
believe that my decision-making process was efficient and effective.

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I'm Eileen!

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