Alex R. Petersen Developing Good Business Sense February 5, 2011 BUS/210 The three companies that I chose to do are one fast food restaurant, one department store, and one family restaurant. The fast food restaurant that I chose is Burger King. This is a very developed fast food chain through out the United States. For the department store I chose to look at Wal-Mart. For the family restaurant I decided to look at the Olive Garden to see how it runs. There are many differences in operation when it comes to a restaurant to a department store.
The input into these certain companies are very different. For a restaurants they do a lot of work behind the scenes doing ordering and inventorying to keep the products coming in and ready to be served. There is a lot of cooking, cleaning, and organizing that many people don’t see when they walk into a restaurant. For a fast-food restaurant such as Burger King it is almost the same with the ordering and inventorying. Many people have different task that involve different jobs. For Wal-Mart you see many employees stocking shelves, moving pallet, working in the deli, and cashiers.
All these are part of the operating procedures for how Wal-Mart is operated. For many businesses this provides a service to the outside world. For companies like Wal-Mart, Burger Kings, and Olive Garden the type of operation that many of them follow are the operation of mass production. This is because these companies are a very large corporate companies. Even though there in store quality is outstanding many of the products produced are made in mass production in order to distribute the products all over the United States.
Employees are organized in different ways due to the job that they are on. If I were a cashier I would have to have an organized cashier drawer and be organized about everything that goes in and out of the drawer. For a server in the Olive Garden has to be organized on greeting the table, getting drinks, take the order, and be the cashier. Servers have to be really organized to be good at their job. The major types of cost that most companies have today are the cost of inventory and the distribution cost. The inventory cost is the price that it has to have every thing in inventory.
The company can affect this because it cost the company to keep things in their inventory. So the inventory is done in three steps. The input stage when the companies receive the goods or products, the conversation stage when company has the products in house and is in use of them, and then the output stage of when the product is ready to be sold or is being sold. This affects OMM operations by getting the product in and out of house to produce a profit. Companies use total quality management to design their operating system to give them a better competitive advantage over their competitors.
The total quality management is an operations technique use to increase the quality of products, lower operating cost, and continuously improve the production process. This is beneficial to many companies because it is the grounds for improving everything the makes the company. For Wal-Mart this is finding new products and improving the products being sold. For restaurants it is discovering new pasta dishes or new kind of burger. What ever the scenario may be there is opportunity in advancing product, cost, and quality. References Jones. 2007. Introduction to Business. How Companies Create Value. Chapter 12.