The Organizing function of management is one of the four main functions of management. Organizing within a company is very important and affects several aspects of a company’s organizational resources. In this paper, I will attempt to explain how the organizing function of management relates to the following organizational resources at The Home Depot: Technology and Knowledge.I will also discuss whether or not The Home Depot has optimized these organizational resources for effectiveness as well as efficiency. According to Bateman & Snell (2009) Organizing is defined as the assembling and coordinating the human, financial, physical, and other resources needed to achieve goals. “Organizing activities include attracting people to the organization, specifying job responsibilities, grouping jobs into work units, marshaling and allocating resources, and creating conditions so that people and things work together to achieve maximum success” (Bateman & Snell, 2009).
Organizing is essential within any business and can coordinate a business structure so effectively that it guarantees success along with satisfied employees and customers. A business must organize well enough to consistently meet the wants and needs of customers, employees, stakeholders, and suppliers. So, how does the organizing function of management relate to the organizational resources at The Home Depot? The Home Depot is the world’s largest home improvement specialty retailer and operates in all 50 states, as well as several other countries including the District of Colombia and China.There are 1,972 locations in the United States alone, and they offer over 40,000 different kinds of building materials and supplies to their customers. (The Home Depot, 2003-2010 Homer TLC, Inc). The Home Depot is a large organization, operates globally, and must be equipped with organized knowledge management and technology in order to function properly and successfully. Technology Technology is a resource that has recently become very important to The Home Depot.
Technology is a way of keeping things up-to-date and can be hard to do because technology is always changing and improving so, management must find a way to organize it in a way that is the most effective for the employees and customers. According to Richmond Times Dispatch (2010), “The Home Depot made their biggest investment in 2010 in more than 10,000 portable devices that will help employees stock shelves, make telephone calls, and check out customers from anywhere in the store”(para. 1). These handheld devices will have an incredible impact on customer service within the store.
The employees will save time by using these devices and ultimately be able to spend more time in other more important areas of the store. The employee’s who once counted all the money at the end of the day, will be able to spend more time out on the sales floor. The employees who work in the back office will not be required to prepare so many reports because the device will do it instead, and they too, will be able to spend more time on the sales floor with the customers. The devices will also act as walkie-talkies, so employees and managers can communicate better.They will also act as credit card machines and that feature will enable employees to complete sales transactions from anywhere in the store. This new device, all together, opens direct doors to provide better customer service to the customers, which is the ultimate goal of the company in the first place. The employees will be able to provide a better response time, immediate access to information, shorter check-out lines, and all around better service. The Richmond Times Dispatch (2010) website states that the device will help Home Depot vault past the competition (para.
). This type of technology, with this great of an impact, was a great investment for The Home Depot to make in our ever changing environment. The Home Depot knows that they must stay on top of technology and management must be able to organize this function in a way that surpasses the competition, pleases the customers, and keep the employees satisfied. Knowledge The Home Depot knows how important it is to have knowledgeable employees on hand at all times, in fact, it is one of their main goals and they focus on it consistently.According to The Home Depot (2003-2010 Homer TLC, Inc),”The Home Depot’s goal is to help customers create the home of their dreams whether they want to do it themselves or have it done for them” (para 4). This gives them an advantage because they believe in well trained employees who are very knowledgeable and able to help customers on the sales floor. They set up training programs for all employees where they learn basic information and may also specialize in an area, for example, bathrooms, and an employee will be able to inform a customer about everything there is to know about bathrooms and remodeling them or such.
The Home Depot offers and encourages extensive training programs to stay above the competition and keep well knowledgeable employees. The Home Depot (2003-2010 Homer TLC, Inc) website also states that for most people, their home is their biggest financial and emotional investment they make. The Home Depot really takes that to heart and shows deep appreciate for their customers by offering many “How-To” and “Do-It Yourself” classes and workshops to the public. These classes are also offered for kids, where families are able to spend time together and do something fun together (The Home Depot, 2003-2010 Homer TLC, Inc).
It provides an inviting atmosphere to the customers and stretches way beyond the competition. The “How-To” classes can demonstrate to customers how to lay floor tile, or how to paint, or how to install a toilet, and much more. The point is to have knowledgeable employees to provide customers with knowledge and build trust and rapport with them. Any customer can walk into a Home Depot store, pick an item or objective, and walk out with the ability to use it, install it, or tell you anything you need to know about it. The Home Depot wants each customer to be as knowledgeable as possible, along with its employees.
I most definitely think that The Home Depot has optimized their Knowledge and Technology organizational resources for effectiveness as well as efficiency. They have been able to find a break-through in technology that will help them soar past their competitor, improve business, improve employees, and satisfy customers. They did not affect just one thing by bringing in the handheld device but, they improved a number of things. The management also surpasses the expectation in the Knowledge department because they keep some of the most knowledgeable employees in the retail industry. People know that hey can walk into a store and ask any associate for help and they know they will get the help they need. The Home Depot does a great job in using their resources to their benefit as well as, the benefit of their customers, and it shows.Resources: Bateman, T.
S. , & Snell, S. A. (2009) Management: Leading and Collaborating in a Competitive World (8th Ed. ): McGraw-Hill, Inc.
Richmond Times Dispatch (2010). Home Depot Moves to a Handheld Technology. Retrieved from http://www. timesdispatch.
com The Home Depot (2003-2010 Homer TLC, Inc). Our Company Retrieved from http://www. corporate. homedepot. com