Total Quality Management Explained Based Upon Deming's Principles

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Last updated: May 31, 2019

The effects that the style of management will have on the operation of a Quality Circle are vast but it is easy to figure out which styles are best for the productivity of the team.

Participative management is the opposite of the autocratic leadership style. It involves all employees in the management process and decision making by having managers set policies to move the group towards consensus and make key decisions based upon the advice and ideas of subordinates.This method provides management with more information from the front line and motivates the workers as they have some control of the decisions.

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This involves patience on the part of management. The style of management can also effect the encouragement of employees to tell management about obstacles they face in trying to meet quality goals. For example, theory X managers tend to make the employees nervous and stressed, by using threats, fear, and “carrot and stick” methods to achieve performance.Therefore employees are more reluctant to approach the manager about the problems they are having meeting the quality goals. Theory Y managers differ from theory X managers in their social relationship with their subordinates. They use this relationship to satisfy their created desires and to achieve job satisfaction.

Theory Y managers make the work of their subordinates rewarding and interesting in such a way that will give them what they want which usually results in their response giving the managers what they need. . The purposes that Quality Circles serve in a Total Quality Management system is to blend participative management approaches, classical problem solving, work simplification, and statistical control to improve quality. Quality circles make management easier because the teams are put together with respect to what department the employees are involved in thus making problem solving much faster. To help explain how management can benefit from this take the production department as an example.Quality Circles provide a means by which production workers are encouraged to participate in company matters and in turn management can benefit from the production worker’s expert knowledge of the production process. Quality Circles serve to increase management’s awareness of employee ideas, as well as employee awareness of the company’s need to constantly improve the quality of their services or products.

Quality circles also serve to improve communication and increase commitment in both employees and management.In enhancing employee satisfaction through participation in decision-making, such initiatives may also improve the ability of a company to recruit and retain qualified employees. In addition quality circles strengthen teamwork and reduce employee resistance to change. Finally, quality circles can improve a company’s overall competitiveness by reducing costs, improving quality, and promoting development. 3.

Almost all of the key elements of Total Quality can apply to the Quality Circle method. The senior leadership of the business needs to create clear quality values and build the values into the way the company operates.Quality Circles can help build values into the way the company operates by the senior leadership communicating with the leader of each team to figure out what the employees i. e. the operators of the business feel are the important quality values. The operator will be able to give their hands on knowledge to help build new values. Quality excellence derives from well-designed and well-executed systems and processes.

Quality Circles is a perfect example of a well designed system and if properly executed can move the business closer towards its quality goals.All employees must be suitably trained, developed, and involved in quality activities. Companies need to develop goals, as well as strategic and operational plans to achieve quality leadership. The managers must be properly trained in supervising and coordinating a group or team of employees on the quality problem solving. Also the employees must be trained in operation, presentations, and group problem solving techniques.

Design quality and defect and error prevention should be major elements of the quality system.The Quality Circle can make these elements easier to monitor due to the improved communication between management and employee within the groups. Also Quality Circle teams are organized with respect to the team member’s work area, thus making it much less complicated to implement and spread the word of the new changes in operations. Continuous improvement must be part of the management of all systems and processes. This is important because in order to stay competitive the business must always improve their operations and processes to ensure quality.A Quality Circle is a small team of employees from the same work area who meet regularly to identify, solve, and implement solutions to work related problems.

Therefore Quality Circles can promote continuous improvement. Shortening the response time of all operations and processes of the company needs to be part of the quality improvement effort, which can also apply to Quality circles because the purpose of putting teams together with respect to their work area is to speed up the communication of quality issues and changes from the senior leadership throughout the company.

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