Introduction
The price of health care is rising at a quick rate because of the many challenges facing healthcare such as malpractice cost to doctor turnover, healthcare facilities or hospitals needs to take full advantage of their resources and make decisions to continue to be profitable and because of these challenges this is why it is important to improve patient satisfaction. “When”, we improve patient satisfaction we increase productivity. The hospital administration, doctors, and staff spend more time addressing complaints and non-compliant patients, which can damagingly influences the hospital or health clinic productivity. Satisfied patients are easier to care for and less time is spent dealing with complaints, and patient are more compliant with there healthcare. “Focusing”, on making the patient happy decreases the length of patient’s visits and time in the clinic and can cut the cost of treatment and increase patient capacity.
Hospitals and facilities around the world are focusing their attention on patient satisfaction. To examine patient satisfaction hospital look towards patient satisfaction surveys to help the hospital administration by including the patient viewpoint to generate a philosophy where services are believed to be an important strategy for the hospital or healthcare facility. “Although”, patient surveys has been successful there is still work that needs to be done. Patient surveys are used as a way to measure quality of care and patient safety.
Evaluate and Explain Inconsistency
When evaluating and explaining the inconsistency between customer satisfaction and profitability and why it tends to exist in healthcare organizations, according to an article by Kerfoot, K. (2016. Para 1-7). Hospital Consumer Assessment of Healthcare Providers and Systems scores are based on patient satisfaction by using surveys, which have a direct effect on hospital revenue. “When”, a patient is discharged from the hospital a patient may be asked to complete a survey relevant to their hospital visit and based on the scores the hospital or clinic will either cost or increase profit up to 1.5% to 2% of Medicare payments. This averages about $500,000 to $850,000 a year for each hospital. “Although”, risky Patient satisfaction survey can be rewarding and increase hospital profits.
Several healthcare executives that was surveyed expressed that patient experience and satisfaction was one of the 3 major concerns due to the loss or gain of funding. The link between HCAHPS scores and hospital profitability established through data based on 3,025 critical-care hospital around the world. The higher the HCAHPS score increases profit at a margin of .93, and the lower scoring hospitals for patient satisfaction displayed a lower profit margin of -4.59.
“Because”, of the Affordable Care act more Americans are purchasing health insurance and making patient satisfaction of the utmost importance. The more people that are insured means more people seeking health care cause’s hospital to compete for the patient business. Health care is like a business, it determines how much to patients is worth, because if the patient is unhappy with the service you provide that will not stay loyal to your hospital.
The link concerning profitability and HCAHPS scores is Quality of care which as the greatest influence of patient satisfaction. Hospital staff that work with patients, and their happiness with their job have an impact on the quality of care. Patients believe that hospitals should reduce by 2% for nurses that report displeasure with their occupation seeing a profit rate of 37% and hospitals that score above a 9 see a profit of 80%. “When”, hospital invest in their staff they will see a greater return in the long run. Technology can produce optimistic work setting that provides structure that support members of the hospital by encouraging a balance between life and work. Combining staff and technology can decrease burnout and provider fatigue by decreasing overtime and other factors.
Statistical Procedures or Refute Inconsistency
“When”, applying the statistical procedures discussed in class to support or refute the inconsistencies, there are 4 tests that involve certain expectations be met. The first test is the t-Test which is normally used in literature and used to link two groups with a continuous variable and can be paired or unpaired and A P