is honesty? Many think honesty means you “don’t tell a lie”– and
that is definitely part of being honest. But honesty means more than not lying.
A more complete definition of honesty shows that an honest person doesn’t do
things that are morally wrong. If somewhat you do is violate the law or if you
have to hide what you are doing because you’ll get in anxiety, you are probably
not being honest. So honesty is about acting and talking truthfully. Let’s look
at what each type of honesty is.
each aspect, definition of honesty is different, but general meaning both of
them are explaning the same subject
What you say
The first part of
honesty is about what you say – Honesty is speaking the truth. Saying things
that aren’t true, or that you think might not be true, or that you are making
up to hide the truth are all types of lies. Lying is not honest (also called
being dishonest) because you are saying something that isn’t true.
Examples of what speaking the honest truth means:
· You are not being honest if you
share rumors someone else made up or if you make up gossips about somebody. Honesty
means you say nothings about people that aren’t really correct.
· You are not being honest if you
reject you did something bad or wrong when you really did it. Being honest funds
you confess to your behavior, even if you’ll get in anxiety.
· Honesty means you clarify how circumstances
really happened. You are not being honest if you say something take placed in one
way when it really happened in another manner.
How you act
What is honesty?
Honesty is about in a way that how you perform – When you do somewhat you know
is morally incorrect, or when you should
hide your engagements because you know they are not true, you are not being
honest. Being honest means you act in a way that you know is the right thing to
do. (how to know “right” from “wrong “and More about good charm, morals.)
2This part of the definition of honesty contains
not hiding the truth (lying), not breaking rules to expand a benefit
(cheating), and not taking something that isn’t yours (stealing) and any other act
that would be hidden by you, because of against what you ponder morally
For most of the
businessmen, when things start to go wrong in the commercial, and all is
not running the manner it should be, it is almost instinctive to keep their
customers in the dark. The general misconception is when you reveal with
your clienteles, they may think of the errors as symbols of dimness and
opt to go somewhere else. In a fact, this is really not the case.
Customers really appreciate honesty, and more often than not, businesses
who remain honest are rewarded for it.
Reasons why companies stay honest with customers.
are 5 brilliant reasons why you should endure to keep honesty with your
Honesty creates trust
When you are in an
honest relationship with your customers, you instantaneously commence to
create a relationship of trust with them. So many people upsurge in value
businesses for telling it like it is. The rapport that you create
with your customers in this example will do well to safe future a
relationship. Of course, customers will always want to come back to the
business that they believe. They will feel like you are not going to
mislead them, or are just out there to make a profit off them!
Word of your honesty is bound to get around
you have an honest knowledge with your consumer, it becomes meaningful for
them too. You may not recognize it, but your customers can be your
best source for announcement. Unsurprisingly, they will tell their family and friends
about it. This is really the uppermost form of reference – a positive experience-
and can definitely bring in more customers.
Honesty kills impatience and breeds understanding
assume that you’re in the service commerce, like a cafe, and a customer’s
order takes longer time than typical. If you pretend that zero worries
with a situation, your clienteles will continue to be in the dark and wonder
the reason for the deprived service. They may begin to think the wickedest-
that you were not doing right your job! When you are frank, and tell them
the real reason why the foods take long to service, then you open the
door for compassion and sympathetic. Annoyance and impatiently immediately
flies out of your brain!
Honesty creates willingness to provide feedback
won’t have a trouble to request for feedback on how to make the service
you deliver them better, as they can be calculated on to frankly tell you
the best ways you can improve when you are honest with your consumers,
you can count on them to be honest back.
Honesty creates an all-around positive working environment
also exercise honesty with your customers and with each other, making
transparency in the business and their transactions with you. When
your employees see the measures that you take to stay honest with your customers, then
they take the lesson with them too. You breed an environment of honesty, initial
from the man on top, all the way down to the last worker.
Why Companies Lie to Us
To “protect the customer”
you ask adults why they lie to children, the most mutual answer they give is to
guard them. Accurate, kids do requisite protecting. Corporations are guilty of this, too. The obvious
answer would be no. But what if there are good intentions behind it? That’s up
for you (and your customer) to decide Take Apple employees who lie to
customers about things like why they shouldn’t unlock their iPhones.
Obviously Apple wants phones protected to its own carriers, but connections
take it too far by claiming it’s for the customer’s own good. Is a small lie acceptable in the name
To elevate their brands
It’s unlucky that people critic based on appearance,
but first impressions are of paramount position. Simply wearing the right type
of clothes or decorations don’t just attract compliments, it helps you build relationship
To mask their shortcomings
When businesses try to concealment up a
shortcoming or fault, they have to remember that dishonesty can (and likely
will) be picked up by the customer. It doesn’t matter even if they’re trying to
fix the situation. We’re all human, we’re susceptible and make faults, so it
shouldn’t be treated as the end of the world. We already validated that it’s human nature to hide (or lie
about) our weaknesses to protect face. Kind of like support staff saying “I’m
the manager” when a customer demands to speak to one. That’s a lie. Everyone
has a manager – even the CEO of the company.
Ways To Build Customer Trust
Building trust takes a while and a lot of hard work. But is
completely doable if you and your squad work on three of your most important
core competencies: service, steadiness and transparency. In order to create
honesty on your customers you must be good at what you do, of course, but
having a truly effective business is based on one simple idea: trust. With
trust, you’ll have clients (or clients) for life. Without faith, you may as
well pack up and go home.
Great Service Matters
to a Concerto
Marketing Group and Research Now survey, when customers trust a brand, 83
percent will recommend a trusted company to others and 82 percent will continue to use that brand frequently. While hardly
anyone talks about the time you went above and beyond for a customer, you’ll
certainly hear from the disgruntled ones if you failed to make a deadline or
delivered a product that didn’t do what you promised.1
customer’s trust starts with giving great service. How would you want to be
treated if you were a customer? The reality is that service should come
naturally, instead of being strategically planned. The more you plan for great
service, the less time you’ll spend delivering it.
there will be times when you’ve tried your best and can’t seem to make any
headway with a particular problem. But you want to strive for responsiveness,
timeliness and exceeded expectations.
Consistency Breeds Harmony
4 Consistency drives hand in hand with provided that prodigious
service. Internal prospects lead to external consequences. From a business viewpoint,
consistency applies to every aspect of what you do:
Your staffs should deliver equal
stages of service.
You should halt the course
with your products and services, rather than continually shifting gears to try
new tactics or initiatives.
Equipped with the tools it
needs, your sales team should answer questions the same way.
measurement to determine whether something is working. If it isn’t viable, you
should have a plan in place to make changes.
Consistency also puts your money where your mouth is within your
organization. From a leadership perspective, consistent performance shows
employees what you expect
from them. For example, if you miss a meeting without a good reason, don’t be
surprised if they do the same.
Transparency Is Clear
is another capability that should come logically. Yet so many businesses have distress
coming to terms with what it really means. 5
to hide or cover up your errors. Address the issue directly, explain how you
will handle it and share what steps are being taken to prevent the errors from
occurring in the future. To implement transparency effectively, lead by
example. Your employees will also admire you more for your honesty.
and consumers are smart. They know when you’re being up front or when they are told
a mistruth. If honesty is the
best policy, they’ll appreciate and admire you more when you admit to a mistake,
rather than playing games or even worse, avoiding the topic altogether