IntroductionA Chatbot is aprogram that helps you deal with a real-time conversation that happens via themedium of chat interface.
The use of Chatbot is really wide and can beimplemented on various chat product such as Telegram, Facebook, Slack to name afew.The Chatbot comes up with the power to understand a certain human languageand act accordingly like what sought of information needs to be given to theuser.A very good example to illustrate this is while you are booking a cabonline for a destination, there might be a chance that you are actuallyinteracting with a Chatbot.
A Chatbot can be really beneficial for abusiness.Let us have a look how it can help a business grow:-1) Customer support at a blink of an eyeDo youhate waiting for a customer support agent to answer your queries? If, yes, thenChatbot can help your cause as it can immediately answer the questions that arerepeatedly asked and are in general. This can perhaps save a lot of time ofcustomer support agent and they can come into play only when a very complexquery needs to be resolved.In this way, they can attend more important tasksand leave the general questions on the Chatbot.2) Performing specialized tasksThe Chatbotsare considered as the next big thing that is going to happen across the globeand are quickly replacing the needs to download the application.A Chatbot isintegrated into the viable platform and can handle the very complex task atease such as ordering a pizza, checking the local weather or perhaps booking acab.Customer service has become very efficient and fast all due to the help ofChatbots.3) Increased Sales and efficient personal serviceChatbotscan offer great personal service like helping out in purchasing a product.Forexample- You are looking out for a shirt that is black in color and is of aspecific size.The Chatbot will fetch out all the products as per your querymentioned.In addition, if you drop your mind to purchase that product and thencome back after few days, the Chatbot will remember the conversation thathappened with you and thus help you buy that particular product.Once a customerdecides to buy, the Chatbot can also assist in the sales transaction.4) Great mobile experienceMany peoplenowadays do shopping via the mobile platform.But when the time of purchasecomes, people are intended to use another device so all to access the productclearly as well as due to better customer support.This causes a serious problemamong users as the websites and chat support are not mobile responsive.Chatbotsare not eliminating this problem and thus offering great support through themeans of only one interface.Verdict:-The Chatbotsare going to chance the current scenario of customer service.It can help withmore sales and eventually increase the growth of a particular business.Chatbotscan thus save the time of live agents and that would indeed give live agentsmore time to focus on another complex task.