Out considered the distinguishing edge that guides each

of the operations management methods, quality management is considered to be
the primary focus of the Four Seasons Hotel chain. The model of Total Quality
Management consists of three pillars that aim to improve business. These
pillars consist of understanding, improvement and assurance. Understanding
refers to understanding the businesses needs and the ways to satisfy them. This
means clear understanding of values, strengths and weaknesses and goals.
After  understanding the needs, the hotel
strives for improvements and commits resources to decisions made that will
eventually promote the corporate strategy. A company’s understanding of
strategic advantages, strength and weaknesses assures that resources will be
distributed as efficiently as possible. Finally assurance is the promise that
the new status quo created by two previous pillars will be efficient and long
lasting. Keeping a consistent brand name is of great importance for Four

quality management is what differentiates the Four Season’s hotels and provides
the competitive edge. Four Seasons if famed for its quality of service. It has
won countless awards, it has been features prominently in many of Fortune
magazine’s lists, and it’s generally considered the “Top Hotel chain” internationally.2
In order to achieve the highest level of efficiency possible within the hotel,
four seasons couples it’s convictions with sound financial planning. Quality of
service can be considered the distinguishing edge that guides each Four Seasons
hotel, no matter where it’s located.

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the Four Seasons, they are using TQM in their hospitality line and, as an
international luxury hotel management company, they strive to continuously
surpass the already high standards they have set, through innovation and

 They have
improved the hotel service through upgraded facilities, like in Limassol, and
constantly expand their business around in the world. Four Seasons hotels and
resorts most will build up the area is nearby the beach, lakeside or by a tourist
destination, so that to provide a good first impression and nice place when the
customer first steps into a hotel. And the other site, they also make guest
have a enjoying, comfortable, relaxing, and luxury environment hotel

1 http://syque.com/articles/three_pillars/three_pillars.htm        vale kana pinakaki

2 key concepts vivlio



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