Quality both product and process. To be successful,

Quality Management Plan

Introduction

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Quality
is considered as the key benefit to which the products or the services are
meets the customer’s expectations and to increase the chances to meet the
international or standard quality objectives. This is a Quality Management (QM)
Plan for our Cyber Café in AURAK and it describes the standards, quality
practices, resources, and processes related to the Cyber Café.

The
QM Plan defines how our Cyber Café will implement the Quality Management
Policy. Also, it will define how the quality will be managed throughout the
lifecycle of our project. Moreover, this quality plan would identify the quality
requirements and deliverables. This will be the standard or the guideline of  our project quality. Some of the input and
output of quality management plan are;

Inputs: (project management plan, project document and project charter)

Output: (quality management plan, quality matrices and project document
updates)

Quality
management plan component are

1.     
Quality
objectives

2.     
Deliverables
and processes

3.     
Quality
standards

4.     
Control
and assurance

5.     
Roles
and responsibilities

6.     
Quality
tools and techniques

The
objectives for this plan are to:

Come
up with the deliverables that support improved project management
proficiency for our business.
Come
up with the deliverables that meet the requirements of Cyber Café
Stakeholders.
Come
up with the deliverables that line up with industry best practices for our
project management.
Have project practices that follow the recommended
project management standards.

Quality Management Approach

 

This section is describing the
approach that will be used for managing the quality throughout our project’s
life cycle. The team will ensure that quality is planned well for both product
and process. To be successful, this project must meet its quality objectives by
utilizing an integrated quality approach to define quality standards, measure
quality and continuously improve quality.

 

Product quality for our business
will be defined by the company’s current standards and criteria. The focus will
be on the project’s deliverable and the standards and criteria that being used
in order to ensure the product meets established quality standards and customer
satisfaction.

 

Process quality for our business
will focus on the processes by which the project deliverable will occur.
Establishing process quality standards will ensure that all activities are
following the organizational standard. This will results in the successful
delivery of the product.

Our project team will work also as
Quality Group to define and document all organizational and project specific
quality standards for both product and processes. All quality documentations
will become part of our Project Plan and will be transitioned to operations
upon the successful completion of the project.

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