Staying for something if they know they can

Topic: FinanceBank
Sample donated:
Last updated: May 20, 2019

Staying productive at work can bechallenging at times.  Online serviceshave enabled most companies to stay productive in the current competitivemarket. Online services can enable you to achieve the following: Manage your suppliers. Communicate with your customers, and get their feedback on your business. Offer services online. Allow customers to make reservations or appointments online. Manage your finances, such as online banking, tax and paying your employees. Research competitors.

  From cutting down on the time you spend onyour email to tracking your workload, you can make sure you are accomplishingmore with your workdays. The following are some of the online services that canincrease productivity in your place:1. The do-it-yourself phenomenon. The do-it-yourself culture succinctly describes the rise ofthe millennial mentality.

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Customers want to be empowered to get things done attheir convenience. Recently, we have seen the do-it-yourself culture move intocustomer service. Today’s customers are busy and often mobile and need to beable to solve a problem quickly and preferably independently. Customers’ demandfor better self-service experiences, as well as expanded channels forself-service, is driving higher investments in most companies. As a concept, self-service isnothing new. From paying at the petrol-pump or supermarket self-checkouts toonline health fund rebates, consumers do not want to have to wait for somethingif they know they can get it themselves.

It is no different in the workplace.At its most basic, an employee self-service system gives employees access tocertain key details about their employment. Because it’s normally hosted on acompany intranet and accessed over the web, staff don’t have to be at theirdesks to use it.

They can log in from home – or anywhere else with an internetconnection. When they first emerged, these systems did not allow people to domuch more than change a line of address or amend bank details. These days,thanks to more robust data encryption, employees can apply for leave; look atpolicies, share information, book training or download pay slips.

2. Email and text push notifications services. Following Amazon’s lead, many companies, especially shippingcompanies, now automatically send customers an email or text notification whentheir order has shipped, if something is backordered, or when somethingpre-ordered or backordered is available. Similarly, many service businesses,instead of calling a home phone to confirm an appointment now send a text tothe customer’s mobile phone, along with the ability to confirm, cancel orchange the appointment. This attracts customers increasing productivity.3. Social customer service.

 Forget phone, email and live chat: Facebook, Twitter andother social networks are the new front lines for customer service questions. Infact, the number of messages requiring a response that people sent to brandsvia social has increased. Social media presents an amazing opportunityfor companies, making customers happy while their friends are watching. As aresult, most companies are building out their strategy and processes for socialcustomer service. Airlines, such as Delta, evenhave separate Twitter accounts just for handling customer service and supportissues. Companies that develop and manage reactive, proactive and preemptivesocial customer care programs end up being the most successful. Positiveresults also occur in companies that ensure that the people who manage theirsocial channels are properly trained and keeping track of important metricslike response rate and time.



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