Within support groups. Also, other related responsibilities are

Within the last two weeks
of my practicum, I had the privilege to shadow two managers, one supervisor and
my site advisor completing the last 20 hours of practicum experience. My
cooperating managers/supervisors were Christine, Linda, and Stacey, and my site
advisor was Phil. By continuing observing them at Chicago Proton Center, I was
able to determine what entails to be a manager/supervisor in a healthcare
setting more so in the specialized facility as Chicago Proton Center that
treats cancer patients.

            First, in the final two weeks at the
Chicago Proton Center, I spent four and half hours with Christine, the patient service supervisor, who has a role where she
needs to be in contact with many individuals throughout the day. Her roles and
responsibilities are to assist patients with personal needs such as finding
housing for patients that do not live in proximity of the center, scheduling
and facilitate ancillary medical services and helping patients connecting with
other patients and family support groups. Also, other related responsibilities
are managing the electronic fax that contains health records that need to be
exported in the patient’s chart, adhering and assuring that her staff stays
compliant with Health Insurance Portability and Accountability Act (HIPAA),
managing the Chicago Proton Foundation’s funds that cover important secondary
expenses like transportation, hotel stays, food, and childcare due to facility
financial limitation.

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            Furthermore, I learned many new
experiences from Christine, because it was the first time shadowing her. For
instance, I learned how critical is to follow HIPAA rules and regulations,
especially when the reception desk might be one of the most vulnerable places
in the entire center that can be violated. 
Christine specified some of the common violations that could happen at
front desk and there are things like: individuals see the receptionist’s screen
with full patients names that reveal patient’s schedule, recently received
faxes of health insurance data left on the desk, patient messages for the
physician to follow up, printed patient health records on the desk waiting for
patient to pick it up, and many other situations like these that are all
HIPAA  Privacy Rule or HIPAA Security
Rule violations.

            Moreover, Christine as a patient service
supervisor stated that are never too many reminders and training sessions
regarding HIPAA Rules. While observing her, I have noticed that she frequently
reminded and helped her staff to strictly protect patient’s privacy. For
instance, she stood where the patients check in and see if she could see any
sensitive patient information in any form, she frequently checked the reception
desk by making sure no patients health records are on the desk, and she checked
that there are no written sticky notes with passwords, or patients’ messages on
desk or stuck to a computer monitor.

            The next part of my experience with
Christine was in her office doing some business office work. One of the
business office tasks is to manage funds of the Chicago Proton Center
foundation. As part of this task, she codes invoices that were sent to the
center for the services that patients used such as taxi invoices, hotel
invoices, and Ronald McDonald House services. She used the PeopleSoft finance
application to track what state an invoice is in during the approval process
and the end of the month she reconciles the Chicago Proton foundation account.

            Because I spent only four hours with
Christine, there was no time to observe other few more things such patients’
registration process, patients’ scheduling procedures, and release of
information (ROI) health records processing.

Overall, I believe that
the experience with Christine will be greatly beneficial to me in the future
because I still plan on pursuing the career of healthcare management. As a
manager in any environment, I know I will have to be able to be aware of HIPAA
privacy and security rules which is only the first measure in preparing front
desk staff for executing policies and procedures related with HIPAA Rules. I
also, as Christine does will have to communicate effectively with many
personnel in order to perform my job well. All in all, I believe that skills
that I learned, and observed during my time with Christine are a valuable
hands-on experience that will assist me in my future career.



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